Terms of Sale

Purchasing Information and Terms of Sale

About Us
Ethical Eco Art has been creating and developing artwork and upcycling techniques for the past two years. We are completely dedicated to ensuring your total satisfaction with each of our pieces.  If you have any suggestions, or comments, please email us at : info@ethicalecoart.co.uk

Our Contact details:
Ethical Eco Art  – Head Office

Unit 50
Monument Business Park
Chalgrove
Oxfordshire
OX44 7RW
United Kingdom
Phone: +44 (0)1865 400688
Fax: +44 (0)1865 891 588
Email:  info@ethicalecoart.co.uk
Studio:

The Original Buildings, Clue Hill Farm, Nr. Brill, Bucks HP18 9UZOur normal hours of business are 9am to 5pm Monday to Friday. Outside of these times it is best to email us.


Order Acceptance
When an e-mail confirmation of your order is received, this is to indicate that we have received your order – it is not an order acceptance. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.


Credit Card Security
We use PayPal for online payments and, therefore, never see your credit card details.Please note: Your credit card or bank statement transaction will show “PAYPAL *Ethical Eco Art” as the merchant.


Delivery Time and Shipping Method
Collection in Person

Customers must collect goods from our location or arrange for collection (e.g. by own courier). We do not offer any other delivery options at the moment.


Back Orders
If any of your ordered items are not in stock, we will contact you to advise you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.


Privacy Policy
The Information We Need and How We Use It

Ethical Eco Art does not disclose buyers’ information to third parties.When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new designs, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may “un-subscribe” at any time – just send an email to info@ethicalecoart.co.uk. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.


Returns Policy
Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please contact us straight away. In any case, this must be within 7 days of receipt.
Please also enclose a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
To return any products to us, please:

  1. Make sure to tell us whether you want an Exchange or Refund.
  2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
  3. Pack the items safely, enclose the invoice and send back to:

Ethical Eco Art
Barretts Containers & Storage Limited
Unit 50
Monument Business Park
Chalgrove
Oxfordshire
OX44 7RW
United Kingdom
Phone: +44 (0)1865 400688
Fax: +44 (0)1865 891 588
Email
info@ethicalecoart.co.uk

Please contact us before you return goods so we can advise you first.